How to delete your account#
On the website
- Sign in on the website.
- Go to My account › Security.
- In the Delete account section, press Delete account and confirm.
In the app
- Open the Remotiva app on your phone or desktop computer.
- Sign in to your account.
- Go to the Account tab.
- Scroll to the Danger zone section at the bottom.
- Tap Delete account and confirm with your password.
What gets deleted#
| Profile | Name, email, password hash, profile picture |
|---|---|
| Paired devices | All device records and pairing tokens |
| Connection history | Recent connection logs |
| Subscription | Subscription record (active subscriptions must be cancelled in the App Store / Google Play store separately) |
| Payment history | Order and transaction records anonymised after legal retention period |
What is retained#
| Financial records | Invoices and tax records — retained for legal compliance (10 years in Türkiye) |
|---|---|
| Security logs | Login attempts and security events — retained for fraud prevention (12 months) |
All retained records are anonymised — your name, email and personal identifiers are removed.
Alternative — request by email#
If you cannot sign in to your account, you can request deletion by emailing support@remotiva.app from the email address registered to your account.
We will process the request within 30 days.