Upgrading and downgrading your plan#
You can upgrade your plan on the website under My account › Plan & subscription or from the Account section inside the app. Upgrades take effect immediately; the remaining value of your current period is deducted from the price of the new plan.
Switching directly to a lower plan is not supported. Cancel your current subscription, then buy the lower plan when your current period ends.
For subscriptions purchased via the App Store or Google Play, plan changes are made in the respective store.
Cancelling your subscription#
You must cancel your subscription from wherever you purchased it:
- App Store (iOS): Settings > Apple ID > Subscriptions.
- Google Play (Android): Play Store > Subscriptions.
For payments made on the website or desktop, you can cancel the subscription under My account › Plan & subscription or from the Account section inside the app; until the period ends, you can resume it from the same place. After cancellation, your access to your plan continues until the end of the current period.
Refunds#
For eligible payments, you can request a refund within 14 days of purchase from the order details under My account › Orders & invoices on the website or from the Account section inside the app. Refunds for purchases made via the App Store or Google Play are handled through the respective store.
Payment history#
You can view your past orders and invoices on the website under My account › Orders & invoices or from the Account > Payment History section inside the app. You can manage the details shown on your invoices under My account › Billing details.