1. Scope#
Remotiva is a Neptuniva product. Neptuniva is the brand under which Berkay Aksoy offers his software products. In these texts, "Neptuniva", "we", "us" or "our" refer to Berkay Aksoy.
These Terms apply to the Remotiva paid plans offered by Neptuniva. Remotiva paid plans are currently offered as in-app purchases through the App Store on iOS and Google Play on Android. The purchase, payment, renewal, cancellation and refund of in-app subscriptions are carried out through the relevant store and are subject to the store's rules and policies. These Terms apply to matters not governed by the store's rules and to rules specific to Remotiva.
The rules on web payment are set out in Sections 9 to 13 and apply once web payment is offered.
2. Plans and Prices#
- Remotiva's Free plan can be used indefinitely. The paid plans are Premium and Max; these plans offer higher usage limits and additional features.
- Paid plans are purchased for monthly or yearly periods. Plan contents and current prices are shown on the Plans page and in the apps.
- Prices include VAT. For in-app purchases, the price and currency are shown and charged by the App Store or Google Play according to the country of your store account.
- An account can have only one paid subscription at a time.
- When a subscription ends, your account is not deleted; it continues to be usable with the Free plan limits.
3. In-App Purchase and Renewal#
| App Store (iOS) | Payment is collected by Apple from the payment method registered to your Apple account. |
|---|---|
| Google Play (Android) | Payment is collected by Google from the payment method registered to your Google account. |
- When the payment is confirmed by the store, your plan is activated immediately and the new limits apply in the apps.
- Unless you cancel it in the store, the subscription renews automatically at the end of each period for the same plan and period; the renewal fee is charged by the store.
- Plan or period changes (upgrades or downgrades) are made only in the relevant store; when a change takes effect and how its price is calculated are determined by the store's rules.
- While you have an active subscription purchased through the App Store or Google Play, you cannot start a second subscription through another channel.
- In some cases a subscription may be set up by our support team; changes to such subscriptions are made through a support request.
4. Free Trial#
For some plans and periods, a free trial period may be offered on the first purchase made through the App Store or Google Play. Whether a trial is offered, and its length, is clearly shown on the purchase screen. The trial can be used once per plan; the store also checks separately whether your Apple or Google account has used a trial before. If you do not cancel the subscription in the store before the trial ends, the paid period begins at the end of the trial and the fee is charged by the store. Plan upgrades are not possible during a trial.
5. Cancelling an In-App Subscription#
You can cancel your in-app subscription only in the store where you purchased it:
| App Store | On iPhone or iPad: Settings › your name › Subscriptions › Remotiva |
|---|---|
| Google Play | Google Play › Payments & subscriptions › Subscriptions |
Cancellation stops automatic renewal; the fee you paid for the current period is not refunded automatically, and you continue to use your plan until the end of the period. Deleting the app or deleting your Remotiva account does not cancel the store subscription.
6. Refunds for In-App Purchases#
Refunds for purchases made through the App Store and Google Play are requested from the relevant store and are made only by the store, in accordance with the store's refund policy; Neptuniva cannot refund these payments. On iOS you can request a refund from Apple's reportaproblem.apple.com page, and on Android from your Google Play order history. Where the store approves a refund, the subscription ends according to the store's notification. Your statutory rights remain reserved.
7. Failed Payments#
If the App Store or Google Play cannot collect the renewal fee, the store may suspend the subscription or retry the payment for a period. While the subscription is suspended, the Free plan limits apply; the subscription is reactivated once you update your payment method in the relevant store and the payment is collected. If the store ultimately cannot collect the payment, the subscription ends.
8. Account Deletion and Subscriptions#
Deleting your account does not automatically give rise to a refund for a paid purchase. Your App Store or Google Play subscription continues to be renewed by the store after your account is deleted; you must cancel it separately in the relevant store. Once web payment is offered, if you have a web order that is still within the refund period, we recommend submitting your refund request before deleting your account.
9. Web Payment#
Web payment is not yet offered. Once it is offered, the Preliminary Information Form and the Distance Sales Agreement will be shown before purchase.
Once web payment is offered, the rules in this Section and in Sections 10 to 13 apply:
- Payment is collected as a single charge from a debit or credit card through the infrastructure of the licensed payment and electronic money institution PayTR and is verified by your bank with 3D Secure. Your card details do not reach Remotiva's servers and are not stored by us. Purchases started from the desktop app are completed on the payment page of the website.
- The price and currency are determined according to the country you are in; the country is detected from your IP address.
- The Preliminary Information Form and the Distance Sales Agreement are presented for your approval before payment; you can later view the documents you approved in the order details on the My account › Orders & invoices page.
- The subscription period begins on the day the payment is confirmed and ends at the end of the period you selected; the period dates are shown in the order documents and on the My account › Plan & subscription page.
- A subscription with automatic renewal turned on continues at the end of the period with a view to renewal for the same plan and period; renewal takes place upon payment of the fee for the new period, and each renewal is issued as a separate order. If the renewal fee is not paid, the subscription ends at the end of the period.
- A valid discount code may, depending on its conditions, provide a price discount or extra days on the subscription; the discount or extra days applied are shown in the order summary before payment. Codes cannot be exchanged for cash and are not transferable.
10. Upgrades, Downgrades and Cancellation of Web Subscriptions#
- Moving to a higher plan or from a monthly to a yearly period counts as an upgrade and starts as soon as the payment is confirmed; the value of the remaining days of your current period is deducted from the price of the new plan, and the amount to be paid is shown before payment.
- You cannot move directly to a lower plan; you cancel your current subscription and purchase the lower plan when the period ends. To return to the Free plan, it is enough to cancel your subscription.
- A web subscription is cancelled on the My account › Plan & subscription page or in the Account section of the app. Cancellation stops renewal; you use your plan until the end of the period and can resume the subscription before the period ends. If there is a pending plan change scheduled for a later date when you cancel, that change is also dropped.
11. Right of Withdrawal for Web Purchases#
Under Law No. 6502 on Consumer Protection and the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), a consumer generally has the right to withdraw from a service contract within 14 days of the date the contract is concluded, without giving any reason. However, under Article 15(1)(ğ) of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for services performed instantly in electronic form.
A Remotiva subscription is an electronic service that is activated in your account and performed instantly as soon as the payment is confirmed. For this reason, during web payment you are asked to approve the following statement: "I agree that performance of the digital service begins immediately upon my approval and I acknowledge that I therefore lose my right of withdrawal." Payment cannot be made without this approval. This exception does not remove the option of requesting a refund described in Section 12.
The rights of consumers resident in the European Union arising from the mandatory consumer law of their country of residence remain reserved.
12. Refunds for Web Purchases#
Despite the exception to the right of withdrawal, you can request a refund for orders paid via the web within 14 days of the payment date.
- You submit the request, with a short reason for the refund, from the order details on the My account › Orders & invoices page on the website or from the Account section of the app. The last day for a refund is shown in the order details.
- Your request is reviewed and you are notified of the outcome.
- If your request is approved, the full amount you paid for the order is refunded to the card you used for payment through PayTR. The time it takes for the refund to appear on your card account depends on your bank.
- If the refunded order is a new purchase or an upgrade, the subscription started with that order ends upon approval of the refund; if it is a renewal order, the period added by that renewal is removed from your subscription.
A refund request cannot be created for orders whose payment has not been completed or whose 14-day period has expired. If refund requests temporarily cannot be accepted via the web, you can submit your request through My account › Support or to support@remotiva.app. Your statutory rights, such as in the case of defective performance or where the service cannot be provided at all or properly, remain reserved.
13. Invoicing for Web Purchases#
An invoice is issued for every order made via the web whose payment is confirmed. You can manage your orders and invoices on the My account › Orders & invoices page, and the individual or corporate details to appear on the invoice on the My account › Billing details page. The invoice document appears in the order details once it is ready. Invoices or receipts for App Store and Google Play purchases are issued by the relevant store.
14. Changes to Prices and Terms#
We may change plan prices and contents. Changes do not affect your current period that has already been paid. For App Store and Google Play subscriptions, price changes are announced according to the store's rules and your consent is requested where required; for web subscriptions, the new price applies at the first renewal after the change and you are notified in advance. Changes to these Terms are published on this page.
15. Contact and Complaints#
For questions about subscriptions, payments and refunds, you can open a support request through My account › Support, write to support@remotiva.app or call us on +90 533 915 08 05. In the event of a dispute, you may apply to the consumer arbitration committee (tüketici hakem heyeti) within the monetary limits announced by the Ministry of Trade, and to the consumer court in cases exceeding these limits.