Is Remotiva free?#
Yes, a free plan is available and includes the basic remote access features. A Premium subscription is offered for higher limits and advanced features.
Is my connection secure?#
Screen sharing image data is not stored on our servers; when possible the connection is established directly between devices (P2P). Passwords are stored securely.
Which platforms are supported?#
The desktop app is available for macOS and the mobile app is available for iOS and Android.
I cannot connect, what should I do?#
Make sure Remotiva is open and you are signed in on both devices. On the same network, devices should appear automatically; on different networks, internet (WAN) access must be enabled. If the problem persists, contact support@remotiva.app.
I cannot reach Remotiva and the website will not open. Why?#
Your internet provider's content filter may be blocking Remotiva. These filters, such as Güvenli İnternet in Türkiye, which may be on by default on home and mobile lines, can misclassify some websites. When this happens, the app cannot sign in and the website does not open.
- Check the content filter or safe internet profile on your line in your provider's app or with its customer service.
- Try another network. For example, if your home internet has the problem use mobile data, and if mobile data has the problem use Wi-Fi.
- If the problem persists, write to support@remotiva.app and tell us which provider you use and which networks you tried.
macOS keeps asking for keychain permission — what should I do?#
Remotiva stores the key it uses to sign device activity records in the macOS Keychain. When the app accesses this key, the system may ask for confirmation.
Always Allow makes the approval permanent and the question will not repeat. Allow applies to a single session; the app will ask again on every launch.
If you would rather not grant permanent access, you can turn off Settings → Security → Activity Log in the desktop app; while logging is off, the keychain is never accessed.
How do I cancel my subscription?#
See the Subscription & Refunds page for subscription management and cancellation steps.