1. Scope#
This Policy covers the remotiva.app website operated by Berkay Aksoy under the Neptuniva brand, the web account area (My account) and the payment pages. General information on personal data processed through cookies is available in the Privacy Policy and the KVKK Notice.
2. Cookies and Similar Tools#
Cookies are small text files that the website you visit saves in your browser. Local storage (localStorage) and session storage (sessionStorage) are similar browser areas that allow a site to keep information on your device. Information in session storage is deleted when the tab is closed; information in local storage remains until you or the site delete it.
3. Cookies We Use#
All of the following cookies are first-party, strictly necessary cookies:
| Name | Purpose and duration |
|---|---|
| remotiva_session | Session cookie. Lets the site recognize you across pages during your visit and ensures that operations such as payment are completed securely. Duration: 2 hours. |
| XSRF-TOKEN | Security cookie. Prevents forged requests from being sent on your behalf from other sites (CSRF). Duration: 2 hours. |
| site_lang | Language preference. Remembers the language you selected or visited, so that account and sign-in pages open in the same language. Duration: 1 year. |
4. Browser Storage#
| Key | Purpose and duration |
|---|---|
| rm_theme (local storage) | Your light or dark theme preference. Deleted when you choose the system theme. |
| auth.token (local storage) | The sign-in token that keeps your session when you sign in to the web account area. Deleted when you sign out; the token becomes invalid on the server after 3 months at the latest. |
| auth.user (local storage) | A copy of your basic profile information used to show your name and profile photo in the menu when you are signed in. Deleted when you sign out. |
| auth.oauth (session storage) | A single-use value used during sign-in with Google or Apple to verify that the return request belongs to the sign-in you started. Deleted when sign-in is completed. |
| checkout.channel (session storage) | Remembers whether you came to the payment page from the desktop app, so that you return to the app correctly after payment. Deleted when the tab is closed. |
5. Third Parties#
Remotiva does not use third-party cookies for advertising or analytics. However, for some actions you are redirected to the following third parties:
- PayTR and your bank: For card payments, your card details are sent to PayTR and you are redirected to your bank's page for 3D Secure verification. These pages may use their own cookies.
- Sign in with Google and Apple: When you use these options, you are redirected to the provider's sign-in page; the provider's own cookie and privacy rules apply on those pages.
6. Legal Basis#
The cookies and storage listed in this Policy are strictly necessary to provide the service you request, to ensure security and to remember your preferences. They are therefore used on the basis of Article 5(2)(c) and (f) of the KVKK and Article 6(1)(b) and (f) of the GDPR, and no explicit consent is obtained for their use. If the use of a non-essential cookie is considered in the future, that cookie will be used only with your prior explicit consent and this Policy will be updated.
7. Managing Cookies#
You can view, delete or block cookies and site data in your browser settings. If you block the strictly necessary cookies or storage, features such as signing in, payment and language preference may not work properly. When you sign out of the web account area, the sign-in token and profile copy are deleted from your browser.
8. Desktop and Mobile Apps#
The Remotiva desktop and mobile apps do not use cookies. The apps keep your settings, session information and device identifier in your device's local storage; the desktop app also stores certain secret keys in the operating system's secure key store (macOS Keychain). The processing of this information is explained in the Privacy Policy.
9. Changes and Contact#
We update this Policy when the cookies used on the site change; the current text is published on this page. For questions, you can write to support@remotiva.app.